His background includes four years in health care management, seven years as a training manager in government and private sector, and fifteen years as president of his own consulting firm and a Master of Arts degree in counseling psychology. Larry was awarded the City of Phoenix Award of Excellence for designing and implementing that city's team based quality improvement program. This program was featured in a PBS televised documentary by Tom Peters (co-author of In Search of Excellence). Larry is one of only 20 speakers in the world who have been certified by Tom Peters to deliver Tom's “In Search of Excellence” seminar. One of the top-rated speakers at the International Customer Service Association's annual convention, he is a member of National Speakers Association and Project Management Institute. He is the co-author of Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity .
Larry delivers fresh insights and practical "how to's" for leading change, retaining customers, and developing effective work relationships. His clients include Harley-Davidson Motor Company, Nordstrom Department Stores, American Express, United States Telecom Association, JP Morgan Chase Bank, Lloyds of London, Tektronix, the HON Company, and the American Medical Association.
Since 1986, Larry has presented to more than 1800 audiences in every state in the Union, as well as in the United Kingdom, Hong Kong, Malaysia, Indonesia and Australia. Larry was the #1 ranked speaker at the Inc. Magazine Workforce 2000 Conference. He has been invited to speak at eight International Customer Service Association Conferences.
- Managing Employees From Different Generations
Anyone who has raised a teenager, lived with an older relative, or worked with someone significantly younger or older than they are will tell you that the differences between age groups often goes beyond hairstyles, tattoos or nose rings.
Whether you’re working on a committee with a Gen Xer, serving on a board with a Traditional, planning a party with a Baby Boomer, or receiving “customer service” from a Linkster, it is likely that if you and that person are from different generations, you and she will see the world quite differently. And though many of these differences can be attributed to the normal variations among all human beings, some can be traced to the time period in which each generation was raised and the common experiences it had. We call these events “generational signposts” and they influence how we think and behave long after our childhoods are over.
For example, you may be irritated when the Gen Y person on your committee fails to show you the deference that you, as an older, experienced Baby Boomer feel you deserve – until you realize that many Gen Yers were raised by Baby Boomer parents who believed in running their families like democracies – where children often had a say and being the parent did not mean you always had the final say. So is it any surprise that this youngster isn’t willing to bow down and recognize your grandeur?
In the Managing Employees From Different Generations, Generation Expert Meagan Johnson and her father, well-known speaker and Corporate Culture Expert Larry Johnson explain the differences between generations, the reasons each generation tends to behave as it does, and what the audience can actually do to improve their intergenerational relationships. Throughout their funny and insightful delivery, Meagan offers insightful content with outrageous humor while Larry adds real-life illustrations based on their daughter-father history. It’s a personal touch that really connects with audiences.
- Cultivating Employee Accountability
“It’s not my fault.” “It’s not my job.” “I didn’t know.”
“My car broke down.” “I’m not to blame.” “He did it.”
Excuses. We’ve heard them all. Wouldn’t you love to have all your employees see what needs to be done, take the necessary actions to do it and accept responsibility for the results? Larry Johnson offers you practical strategies to raise the odds everyone behaves responsibly and enthusiastically.
- Creating an Insanely Positive Workplace Culture
Year after year, companies like Google, Johnson & Johnson, and Zappos.com are consistently listed in Fortune Magazine’s 100 Best Companies To Work For. How do they do it? It’s more than onsite health centers and gourmet cafeterias. It’s management practices that inspire employees to contribute their best and then some.
In this presentation, Larry shows how you can apply the same principles to create a great work culture for your own team.
- Taking Care: An Inspirational Message For Anyone Who Works in Healthcare
A presentation of the good, the bad, and the wonderful aspects of one family’s journey through the health care system.
While on a bicycling vacation in 2003, CJ Johnson, wife of well-known author, speaker and corporate culture expert Larry Johnson was involved in an accident that changed their world. Despite wearing a helmet, CJ sustained a closed-head injury that put her in a coma for eight weeks, and a persistent vegetative state for seven months. Going from hospitalization in intensive care, to skilled nursing facilities to home health care, CJ and Larry experienced first-hand what it’s like to be served by care takers, technicians, nurses, doctors, therapists, administrators.
- Turning Customers Into Outrageously Loyal Fans
First: Make sure your customers DON’T like you.
Research at the University of Texas found that customer satisfaction is no guarantee of customer loyalty. Customers who indicated on questionnaires that they were simply “happy” with a product or service were as likely as those who had no opinion at all to abandon the vendor. The only indicator that predicted long-term loyalty was when customers used emotional words like “love” and “adore” to describe the vendor. In other words, if you want your customers to stay with you, they are more likely to do so if they LOVE YOU.
So the question is, how to you get your customers to LOVE YOU? More to the point, how does staff that will be attending this presentation with you get your customers to LOVE YOU?
Larry Johnson will show you how to make customers become your loyal fan by providing outrageous customer service.
- Mastering the Storm of Change
Right now, while some organizations are seeing improvement in their economic outlook, many are still facing falling revenues, restricted budgets, and reduced growth. Like past fluctuations in the economy, this downturn will eventually pass. In the meantime, those who survive, both organizationally and individually will be those who keep their spirits up and never stop looking for new ways to perform more efficiently, effectively and creatively. Drawing on 30 years of investigation and consulting experience with some of the world’s foremost corporations and governmental organizations, Larry Johnson will show you how to make the most of these difficult times through leadership and change management.
- Straight Talk: Communicating With Honesty & Integrity
Let’s face it. Straight, honest, no nonsense communication in organizations today is more rare than common. Whether it’s fear of reprisal, natural timidity, or not wanting to hurt someone’s feelings, many of us avoid telling the truth when the truth needs to be told. The same applies to many of those who work for us.
The cost of such reticence can be high. If managers can’t get honest feedback from their associates, they, like the emperor in the fable of the Emperor’s New Clothes, will make foolish decisions. If associates can’t get honest feedback from their managers, they don’t improve, and their poor performance devalues the organization.
In this dynamic, fast-moving and delightfully humorous presentation, Larry shows you how to enhance your leadership skills by establishing a new standard of communication – a standard that encourages honest and candid discussions, frank expression of opinions, and healthy debate. A standard that does not mince words, insists on accountability, respects the dignity of others and is guided by a clear sense of ethics.